We want you to be fully satisfied with every item that you purchase from Labrazel.
If you receive a broken or defective item, please retain all original packing materials and notify us within 5 days of receipt. If the problem is the result of a manufacturing issue or shipping error on our part, we will replace the item at no additional cost to you or refund the cost of the item and all shipping fees. To report a broken or defective item, please contact us by email at firstname.lastname@example.org or by phone at 860-232-6300.
If for any other reason you are not satisfied with an item, simply return it to us within 10 days and we'll refund the cost of the item, excluding the original shipping fees.
Click here to print a copy of our Merchandise Return Form and follow the instructions on the form.
- Items must be returned in original packaging and new condition.
- Return shipping charges are your responsibility. You may select the carrier of your choice.
- We recommend that you purchase insurance for any packages that you ship to us, since we cannot refund you for any items that are lost or damaged during the return shipment.
- Your return must include our Merchandise Return Form.
- Refunds will be made to the same credit card used for your original purchase. Upon receipt of your return, we will notify you by mail to confirm the total amount that was refunded to your credit card.
- All promotional offers are subject to adjustment due to returns, cancellations and exchanges. If you make a change to your order that results in a reduced order total, please be aware that you may no longer qualify for certain promotional discounts and free shipping. When an order becomes ineligible for a promotion, all related discounts and shipping charges will be deducted from your refund.
- Items that are monogrammed, customized, or noted as special orders cannot be modified, returned, or exchanged after the order has been placed, unless damaged or defective.
- Down and down-alternative products may not be returned unless damaged or defective.
Return shipping address:
74 LaSalle Road
West Hartford, CT 06107
Attn: Returns Department
For assistance with returns, please email us at email@example.com
or call us at 860-232-6300, Tuesday -Saturday from 10 AM - 6PM Eastern Standard Time.